Mobile phone repair shop software
a1RepairFlow is the full operating system for mobile phone repair shops across the UK, Europe and Australia: repair tickets, POS, invoicing, parts inventory, an embeddable booking widget, SMS, trade-ins and used-phone sales — one platform, from €59/month. 14-day free trial, no credit card.
Why phone shops switch
If your tickets live in one app, your till in another, your invoices in a third, and your bookings arrive by email from a website plugin, you're not running one shop — you're running four systems and hoping they agree. Here's what goes wrong when they don't.
A scribble at drop-off, a text to the customer later, a sticky note on the device — and a handset sits in the drawer for a week before anyone notices. One forgotten ticket costs you a one-star review and a repeat customer.
The shelf says five screens, the spreadsheet says twelve. By Thursday you've quoted a repair you can't do, and the customer books with the shop down the road instead.
Buying a phone from a customer and reselling it isn't a normal sale — the margin scheme applies, the invoice must not show VAT, and your bookkeeper wants the per-device margin records. If your software can't produce them, you produce them.
Everything in one
a1RepairFlow replaces the stack most shops cobble together — a job board, a spreadsheet, a till app, a booking plugin, an SMS credit account, and a folder of PDF invoices. These are the modules that do the work.
Multi-device tickets with custom statuses, technician assignment, parts allocation, photos, and a public tracking link for the customer. SMS updates on every status change. One record from "device received" to "paid and collected".
A till built for the repair counter, not retrofitted from retail. Receipt and label printers, card terminals (Stripe, SumUp), cash drawer, split payments, gift cards — with VAT or GST calculated at your configured rate on every receipt.
Embed on any website — WordPress (Divi, Elementor, WoodMart, Astra), Wix, Shopify, Squarespace, Webflow or plain HTML. The customer picks their model, sees your live price, and books a slot; the booking becomes a ticket in your admin with nothing retyped.
Sequential, gap-free invoice numbering with long-term digital retention — the standard your accountant wants whichever country you trade in. Credit notes, deposits and part-refunds all audit-trailed, with CSV export to any accounting package.
Real-time stock per branch, reorder points, supplier records, barcode scanning, and serialised IMEI tracking for whole devices. Pro adds multi-branch transfers so the screen that's out of stock here can be found there.
Buy phones over the counter with photos and a condition grade, track each device by IMEI, and when you resell, the margin-scheme VAT is calculated per device automatically — with the compliant no-VAT-shown invoice and the records your bookkeeper asks for.
Automatic messages when the status changes, when the phone is ready, when the invoice is paid — the single biggest killer of "is my phone done yet?" calls. Templates you control, delivery receipts in the ticket timeline.
Sell refurbished phones and accessories online: push products, photos and prices from your inventory to WooCommerce automatically, or use the built-in shop pages. One price list, two channels, no double bookkeeping.
Tax-serious by design
a1RepairFlow grew out of running actual repair shops in one of the strictest bookkeeping regimes in Europe. That upbringing shows wherever you trade: the boring-but-critical accounting layer is native, not an afterthought.
The UK's VAT margin scheme, the EU's margin VAT, and comparable second-hand rules elsewhere share the same mechanics: tax on the margin, per device, no VAT shown on the invoice. Most repair software treats a used-phone sale as a normal sale. a1RepairFlow doesn't.
Sequential numbering with no gaps, immutable daily cash-ups, long-term digital retention. Whether your inspector is HMRC, the ATO or a European tax office, the audit trail is already there.
Pounds, euros, dollars, kroner — with VAT or GST at your configured rate, tax-inclusive pricing the way your market expects, and reports your bookkeeper can import as CSV.
A day in a repair shop, on a1RepairFlow
Every event about every phone is on one timeline — drop-off, diagnosis, parts, labour, test, payment, hand-back, warranty. Nothing is retyped. Nothing is forgotten.
Picks their device (Galaxy S24) and the problem (cracked screen), sees your live price, picks a slot. Confirmation text sent automatically.
Walk-in or booking becomes a repair ticket in one tap. Condition photos attached at drop-off. Technician assigned by workload.
Parts picked from inventory — counts update live. Status change triggers a text: "Your phone is being repaired now." Everything timestamped.
Checkout at the POS by card or cash. Invoice numbered sequentially, warranty set automatically, receipt by email and SMS — and a review request follows the next day.
Common questions
It replaces the paper ticket book, the till and the parts spreadsheet with one connected system: every repair tracked from drop-off to collection, receipts and invoices printed, parts stock accurate across branches, and customers texted automatically when their phone is ready. a1RepairFlow adds online booking, trade-ins, used-phone sales with margin-scheme VAT, and a webshop on top.
€59/month on Starter (1 branch, 3 users) or €69/month on Pro (up to 3 branches, 5 users, booking widget + SMS + webshop sync included). Billed monthly in EUR, no long contract, cancel anytime. The 14-day trial is full Pro access with no card.
Yes — as a first-class workflow, not a workaround. Each bought-in device gets a purchase record (price, condition, IMEI); at resale the taxable margin is calculated per device and the invoice is issued in the compliant form that shows no VAT amount. Your bookkeeper gets the per-device margin report. The same mechanics cover the UK margin scheme and the EU's margin-VAT rules; as always, confirm specifics for your situation with your accountant.
The platform is multi-currency with the sales-tax rate configured per shop, tax-inclusive pricing, and tax shown on receipts and invoices — which maps to GST-inclusive retail pricing. Reports export as CSV for your accounting software. If you run an AU shop and want to sanity-check your setup, write to us — we'll walk through it with you before you pay anything.
Yes. One line of code on WordPress (Divi, Elementor, WoodMart, Astra), Wix, Shopify, Squarespace, Webflow or plain HTML. Your site doesn't need rebuilding, and changing your website later never means changing your shop system.
Yes — and we do the scary part for you: customers, device catalogue, price lists and open tickets imported, parallel running while you settle in, go-live when you say so. How switching works.
Pro covers up to 3 branches and 5 users at €69/month, each branch with its own daily cash-up and stock. Enterprise removes the limits and adds API access and a dedicated onboarding engineer.
In the EU (Germany), GDPR-aligned by default, with daily encrypted backups. Your data is exportable at any time — including if you leave.
14 days of full Pro access, no credit card. If you'd rather see it pre-filled, we can build a personalised demo from your own shop's website in about a minute.
Full Pro access. No credit card. Set up in minutes.
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