Tickets · Repair Workflow
Track every repair from intake to hand-back — pre-condition checklist, digital consent, parts consumption, technician notes, status timeline, customer notifications.
What it does
Tickets are the heart of the repair shop. Each device has a numbered ticket that flows through Modtaget → Diagnose → Under reparation → Klar til afhentning → Afsluttet. Along the way you attach pre-conditions (screen crack, water damage, missing charger), consume parts from inventory, log labour, send SMS/email updates to the customer, and print thermal check-in receipts.
Who it's for
Technicians and shop owners. Every step is auditable and connected to inventory + customer records.
Key features
- Multi-device tickets — one ticket can cover multiple devices; label printer outputs one label per device
- Pre-condition checklist per category (iPhone, Android, MacBook)
- Digital consent capture — customer signs on tablet, PDF stored
- Parts picker — attach inventory parts, stock decrements immediately (backorder allowed)
- Status notifications — SMS + email fire on every status change, per per-tenant toggle
- Deposit / final price / payment status flow into invoices when converted
- Technician upload QR — tech scans QR with phone to upload photos/PDFs directly to the ticket without logging in
How it works
Ticket created from POS (pay-at-intake), booking widget conversion, or manually via + Ny ticket. Cashier fills device info, snaps a photo, captures the pre-condition checklist, gets customer signature on tablet. Tech works the repair, attaches parts as they use them, moves status. When done, one click 'Lav faktura' converts ticket to invoice and the customer gets an SMS to come pick up.