For repair shop owners

The repair shop operator's blog.

Short, practical articles about the business side of fixing things — written from inside the industry, not by a content farm. No recycled listicles, no invented statistics.

How to actually reduce no-shows in a repair shop

No-shows aren't a customer problem, they're a process problem. The booking, reminder and deposit tactics that change behaviour — and the one that backfires.

Operations · October 2026

Repair pricing and the 80/20 rule: price the 20 that matters

Most shops price 400 services with the same margin logic. A handful of repairs drive most of your revenue — here's how to price those deliberately.

Pricing · October 2026

Phone repair shop margins: how to know yours (most owners don't)

A working framework for margin per repair: parts, labour minutes, warranty returns and the overhead line everyone forgets — with a worked example.

Finance · October 2026

Right to Repair in the EU: what it means for independent shops

The EU's repair rules are a tailwind for independents — better parts access and repair-first consumer habits. What's real, what's hype, and how to position your shop.

Industry · October 2026

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