Game console repair shop software
Console repair runs on volume at tight margins, with a specific set of recurring repairs — HDMI port on PS5, Joy-Con drift on Switch, optical drive on Xbox, overheating on everything. a1RepairFlow handles the diagnostic templates, warranty-seal tracking and parent-of-the-gamer communication flow that keep the shop running without hand-waving.
Why console shops switch
You've probably hit one of these in the last week. Each one is a specific gap between what a generic retail POS does and what a console repair shop actually needs.
Opening a PS5 means breaking the manufacturer warranty seal. The customer needs to acknowledge this before you touch the device. Pre-labour consent captured on intake, timestamped, retained — audit-proof.
PS5 HDMI, Switch Joy-Con drift, Xbox blu-ray drive — each has a known fix procedure. Pre-built diagnostic templates per device + fault pattern mean a new technician diagnoses the first PS5 as well as the fiftieth.
The kid cares about turnaround and the condition of the controller stickers; the parent cares about price and warranty. Separate ticket contacts for the gamer (SMS updates) and the parent (invoice + payment).
Everything a console shop needs
The modules below cover the specific workflow a console shop runs — intake, parts, invoicing, warranty, customer communication, trade-in.
Pre-built intake templates for PS5 (HDMI port, HDMI IC, overheat), Switch (Joy-Con drift, LCD, charge port), Xbox (optical drive, HDMI, APU fan). Pick device + fault, intake fields appear.
Pre-labour consent captures the customer acknowledgement that opening the console voids the manufacturer warranty. Timestamped, retained with the ticket. Audit-proof if a dispute arises later.
Internal notes on firmware version, any pre-existing modifications, chipped drives — not visible to the customer tracker. External notes on repair progress are visible. Keeps technical context without exposing it.
bogføringslov §§4-5 sequential numbering, 5-year immutable retention. Reverse-charge for CVR-registered customers. Export to e-conomic / Dinero / Billy / Uniconta.
Separate contacts per ticket: gamer gets 'ready for pick-up' SMS; parent gets 'payment due' SMS. Both see the same public tracker URL.
Full brugtmoms workflow for PS4, old Switch, Xbox One trade-ins. Capture condition grade, resell as refurb with correct margin VAT. See the brugtmoms guide.
Head-to-head
| a1RepairFlow | Legacy SaaS | |
|---|---|---|
| Entry price | €59/mo | $79/mo (~€72, annual) |
| Console-specific intake | Yes | Generic |
| Bogføringslov §§4-5 invoicing | Enforced | No |
| Brugtmoms (used-device VAT) | First-class | No |
| SKAT Z-report + moms rapport | Daily + monthly | No |
| Booking widget | Any CMS, included in Pro | Paid add-on |
| SMS + email notifications | Included in Pro | Extra credits |
| Serial-matched warranty | Yes | Yes |
| Multi-branch (entry tier) | Pro from €69 | Growth $119/mo |
| Data residency | EU (Nuremberg) | US |
| UI language | Danish + English | English only |
| Trial | 14 days, no card | 14 days, card required |
Common questions
Software built for the specific workflow of console repair — pre-built diagnostic templates per model + fault (PS5 HDMI, Switch Joy-Con drift, Xbox optical drive), warranty-seal consent capture, dual-contact SMS (gamer + parent), and compliant Danish invoicing.
€59/month on Starter (1 branch, 3 users), €69/month on Pro (3 branches, 5 users with webshop + booking widget + SMS), Enterprise custom. 14-day free trial.
Yes. Opening a console voids the manufacturer warranty, and the customer must acknowledge this on intake. Pre-labour consent captured, timestamped, retained with the ticket for audit purposes.
Yes. Each ticket supports multiple contacts with different roles. The gamer gets status SMS; the parent gets the invoice. Both see the same public tracker URL.
Yes — full brugtmoms (margin VAT) workflow for PS4, older Switch, Xbox One resale.
14 days of full Pro-tier access, no credit card.
Full Pro-tier access. No credit card. Danish tax rules pre-configured.
Start 14-day free trial →